ezMove- Profile.jpg

PROJECT INFO

 

MY ROLE

UX/UI Designer

DURATION

April - August 2022

TOOLS

Figma | Invision | Procreate

ezMove-LOGO.jpg

Moving made easy

Use ezMove to Plan, Share,
& Let Everyone Help with the Rest

Demo

PROBLEM SPACE

The Stress of a Move

Starting to working virtually, many individuals decided to move residence. Moving to a new place consumes a lot of time & effort. 

I saw an opportunity to explore habits of individuals moving like finding a place, booking movers, packing, scheduling, taking time off work to plan & much more…

I took this chance to create a tool that will make moving journey easier for a new beginning. ​

LANDSCAPE MAPPING INSIGHTS

Today’s Pain :(

  • Finding a credible moving company is very challenging

  • The cost is possibly more than the quote approved (Overcharge)

  • Canceling, booking, organising, & transferring facilities are tedious & detailed processes

  • Packaging is time consuming & tiring, in addition to purging, donating, & storage

  • Improper Packing might risk damaging belongings

Tomorrow's Aim :)

  • Finding customers rating on movers all together

  • Be able to compare prices on one platform 

  • Focusing on a step by step of the plan

  • Easy planning & to do list

  • Ability to share for easy collaboration with others

  • Tips & tricks on how to pack, wrap, organise, get help, & more in able to make moving as easy as possible.

THINKING PROCESS

DIAMOND THINKING PROCESS
DESIGN THINKING

 

What is out there, Now?

COMPETITIVE ANALYSIS

Listed below are solutions for the same problem space to compare & understand existing perspectives.
I utilised this information in the next stages of the project.

SECONDARY RESEARCH

What makes moving stressful?

I conducted a research to understand the many aspects that makes moving so stressful. The findings will direct the primary research inquiries afterwards.

 

"There’s no one cause of stress when it comes to a big move. Instead, it’s a bunch of smaller things that add up to make moving one of the more stressful things that many of us will ever do."

  • Changes: Every move carries some big changes along with it. 

  • Money: One of the biggest pain points for anyone making a major move is money.

  • Help: Most of the time, moving your things is not something that you can do alone. 

  • Time: Moving takes so much time!

  • Research: It's important to carry out a research before any move.

  • Supplies: Getting enough boxes or other storage for the items.

  • Money: Making any down payments or security deposits.

  • Travel plan: Including the best routes, potential stops along the way, & how many trips needs.

  • Packing everything: Preferably at least a few days or weeks in advance of your move.

 

Life Storage Blog 

Surprising facts:

The number of DIY movers settling in North Bay rose 40% 

year-over-year

Simone Woods

Planning and packing take time away from much-needed relaxing time after work. At the same time, it is physically tiring

The Psychology of Moving” - The New York Times

Canadians Identify Moving as One of Life’s Most Stressful Experiences for Third Year in a Row

globenewswire.com

Packing for a Move Considered One of the Most Highly Procrastinated Activities for Canadians

BigSteelBox

Header / Here's my PR Interviews / ,my personal 

 

PRIMARY RESEARCH

Directly gathering insights from Users

 

Users

5 Individuals

Location

Live in Canada

Moving Period

Relocated within the past 12 months

INTERVIEW  SCRIPT

I utilised the knowledge gained from the secondary research to include a list of questions that will address the different aspects of move; planning, scheduling, budgeting, packing, coordinating, the day of the move, arrival, unpacking, & settling down in the new place.

Quotes

I guess excitement and also stress and definitely some exhaustion in the final few days.

Quotes

It’s important to book everything really early just to be sure!

Quotes

…before leaving, I took few minutes at the end to remember and like be emotional.

Quotes

I want to be mentally prepared for the move & not get stressed when things don’t go as planned.

Quotes

Stress level started at 5, the closer we got to the elevator booking in our new building like the higher it got probably close to 10.

INTERVIEW  SCRIPT

Interviewees disclosed the need of a systematic approach to planning the move. Starting by the ability to select a reliable moving company, schedule the To-Do list, setting reminders, and be able well informed on every aspect of the move. Ending with tips & tricks on how to settle in the new place.

PAIN POINTS
MOTIVATIONS
BEHAVIOURS

I conducted interviews with five different users, each has a different financial status, background, & unique experience. I have categorised the feedback into Pain points, Motivations, & Behaviours. 

THEMES

Studying the above categories, I developed the themes of the possible features for the future solution.

RESEARCH

TO-DO LIST

PACKING

WHAT TO EXPECT

SCHEDULING

FINANCES

PERSONA

I conducted interviews with five different users, each has a different financial status, background, & unique experience. I have categorised the feedback into Pain points, Motivations, & Behaviours. 

Persona_A.jpg
Persona_B.jpg

EXPERIENCE MAP

EXPERIENCE MAP.jpg

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